What happens when
no one is watching?
TPP Services helps dispensaries and brands see the real customer experience through secret shopping, retail audits, and targeted operational support.
Four ways Tammy can
help.
Start with a grounded view of what customers experience. Bring in sourcing, operations, or compliance support where the work calls for it.
Secret shopping & retail
audits
Independent, structured visits show what happens during real customer interactions, including where service, compliance, product guidance, and sales execution need attention.
What the evaluation looks at- Entry and first impression
- Staff education and recommendations
- Signage and disclosures
- Checkout and closing
Sourcing & branded
merch
Find supplies, packaging, and branded merchandise that support your retail operation and keep your brand consistent.
Where Tammy can help- Retail supplies
- Packaging sourcing
- Branded merchandise
- Vendor coordination
Operational
reviews
A practical look at daily workflows identifies friction in service, retail execution, and team consistency.
What the review looks at- Customer flow
- Team handoffs
- Retail presentation
- Process consistency
Compliance
support
Specialist compliance support through STL Cannabis Services, LLC connects retail observations with focused expertise across cannabis operations.
Where support can focus- Retail compliance audits
- Signage and disclosures
- Operational procedures
- Risk prevention
A discount is only one
part of the story.
A customer may leave because of the greeting, a recommendation, product selection, or a loyalty experience. Tammy starts with what actually happens during the visit.
Greeting and professionalism
Education and recommendations
Signage and disclosures
Accuracy and closing
For dispensaries and
the brands on their
shelves.
For retailers
Understand how visits, staff interactions, and product guidance vary across your operation.
◇For brands
Learn how products are presented and discussed during real conversations at retail.
Meet Tammy P.
Tammy founded TPP Services, a woman-owned business rooted in Missouri’s legal cannabis market since its medical program. She works with dispensaries and brands to understand the customer experience they actually deliver.
Her evaluations connect what shoppers encounter with practical conversations about service, operations, and product presentation.
More about TPP ServicesWhat would an independent
visit reveal?
Tell Tammy what you want to understand about your retail experience.
Real Experiences, Real Data.
Let us show you what your Customer Experience looks like when no one is watching.